Privacy Policy

Landlord Exit Desk is operated by Dynamic Property Ltd, registered in England and Wales (Company Registration Number: 09802355).

Registered address: 19 Main Street, Ponteland, Newcastle Upon Tyne, United Kingdom, NE20 9NH.

Contact: hello@landlordexitdesk.co.uk

We are the data controller for the personal data we collect via this website.

We collect the following personal data when you submit our contact form or otherwise get in touch:

• Full name — to address you correctly in our communications.
• Email address — to respond to your enquiry.
• Phone number — to contact you if you prefer a call.
• Details about your property situation — to provide relevant, tailored advice.

We only collect information that is necessary to respond to your enquiry and provide our advisory service. We do not collect sensitive personal data.

We process your personal data on the following lawful bases under UK GDPR:

• Legitimate interests (Article 6(1)(f)) — to respond to your enquiry and provide the property exit advisory service you have requested.
• Consent (Article 6(1)(a)) — where you have given clear consent, for example by submitting the contact form with an understanding that we will use your details to respond.

We retain your personal data only for as long as is necessary to fulfil the purpose for which it was collected:

• Enquiry data is retained for up to 2 years from the date of last contact.
• If you become a client, data may be retained for up to 6 years in accordance with standard business record-keeping obligations.

After these periods, your data will be securely deleted or anonymised.

We do not sell, rent, or share your personal data with any third parties for marketing purposes. Your information is used solely to respond to your enquiry and provide our advisory service.

We may use trusted service providers (e.g. email hosting, website infrastructure) who process data on our behalf. These providers are bound by data processing agreements and are not permitted to use your data for any other purpose.

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — you can ask us to correct inaccurate or incomplete data.
• Right to erasure — you can ask us to delete your data where there is no compelling reason for us to continue processing it.
• Right to restriction — you can ask us to restrict how we use your data in certain circumstances.
• Right to data portability — you can request your data in a structured, machine-readable format.
• Right to object — you can object to processing based on legitimate interests.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, please contact us at hello@landlordexitdesk.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption and access to personal data is restricted to authorised personnel only.

We use cookies on this website. Please see our Cookie Policy for full details.

We may update this Privacy Policy from time to time. The latest version will always be available on this page. We encourage you to check back periodically.

If you have any questions about this Privacy Policy or how we handle your data:

• Landlord Exit Desk
• 4 St Stephens Court, Low Willington
• Crook, County Durham, DL15 0BF
• hello@landlordexitdesk.co.uk
• Company Registration Number: 09802355